Tagged: comgateway-review-vs-myus

Service Ratings by Forwarding Company

Comparing shipping company service records

The first thing you look for in a business you’re dealing with from another country is if they are trustworthy or not, the BBB is a good barometer.  The following is a table with BBB ratings membership status for some of the larger and older freight forwarding companies (in alphabetical order):

Service BBB Rating Official Complaints BBB Member
BongoUs A 27 Since 2010
Borderlinx B 5 NO
ComGateway F 6 NO
MyUs A+ 20 Since 2008
PuntoMio n/a n/a NO
Shipito F 2 NO
Shopandship F 3 NO
Transexpress F 4 NO
USAbox A+ O Since 2009
USGlobalMail A+ O SINCE 2004
Viaddress D+ 64 NO

*A+ = Best, B = Good, C = Acceptable, D = Bad, F = Fail

Viaddress.com has the worst rating along with the most official complaints. Shipito.com and ComGateway also have the worst rating but with fewer complaints. Borderlinx has the best rating of the non-BBB members while USAbox.com and Myus.com have the best possible BBB rating of A+, Bongous’ rating is good but second only to Viaddress in the number of complaints and a special alert saying “BBB file experience shows a pattern of complaints alleging that the firm did not delivery the packages as agreed.

The BBB is short for “Better Business Bureau” is a North American non-profit organization created to gather and archive information about businesses regardless if they are members or not.  Paying members pledge to adhere to the BBB code of practices (taken from the BBB official site):

Build Trust 

Establish and maintain a positive track record in the marketplace.

Advertise Honestly 
Adhere to established standards of advertising and selling.

Tell the Truth 
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent 
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises 
Abide by all written agreements and verbal representations.

Be Responsive 
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity 
Approach all business dealings, marketplace transactions and commitments with integrity.

Sources: http://www.bbb.org/us/Find-Business-Reviews/